Elephant Palace

Our Promise

LOVE BRAND Co. Ltd recognises environmental standards and places them at the core of our business practice. LOVE BRAND Co. aims to be as environmentally responsible as possible. LOVE BRAND Co. holds a 'Blue Butterfly' award by Positive Luxury. LOVE BRAND Co. promises to only manufacture with factories that adhere to the correct level ethical code of conduct.

LOVE BRAND Co. prides itself on excellence in both product and customer service, we always aim to look after all our customers to the highest possible standard. These Terms and Conditions are written to help customer’s use and purchase effectively at www.lovebrand.com. Goods supplied by this Site are supplied by LOVE BRAND Co. Ltd.

References to “we”, “us” and/or “our” throughout www.lovebrand.com (“the Site”) are to LOVE BRAND Co. Ltd. We reserve the right to modify these terms without notice to you.

Our Terms

These terms apply when you visit our Site without purchasing any product, when you use our Site for purchasing products or when you register with LOVE BRAND & Co.

Conduct & Intellectual Property Right

All information provided by you to us are true, accurate and up to date in all respects at all times. The Site will not be used by you for any unlawful purpose.

The Site will not be used to access other accounts or for any attempt to damage the Site or penetrate the Site security measures. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us.

You acknowledge and agree that the material and content contained on this Site is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Site is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

These terms of use govern your use of our website; by using our Site, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our Site.

If you register with our Site, we will ask you to expressly agree to these terms of use. Our website uses cookies. By using our Site and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

(a) republish material from this Site (including republication on another website);

(b) sell, rent or sub-license material from the Site;

(d) reproduce, duplicate, copy or otherwise exploit material on our Site for a commercial purpose;]

(e) edit or otherwise modify any material on the Site; or]

(f) redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation. You must not use our Site in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Site without our express written consent.

Products:

The Site is designed to make purchasing LOVE BRAND Co. products as easy as possible. We have taken great care that the products on the Site are described verbally and visually as accurately as possible. We ensure product images appearing on our Site are as near in colour as possible, although the colours on the website do depend on your computer screen resolution and adjustment. Each product is individually manufactured and may therefore vary slightly. We are unable to guarantee the product will be precisely as it appears on the Site.

The advertising of products on our Site constitutes an “invitation to treat” – not a contractual offer. The purchase of products via our Site will be subject to our terms. We will ask you to agree to our terms of sale each time you purchase a product or products via our Site.

Whilst we endeavour to ensure that the information on this Site is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the Site remains available or that the material on the Site is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this Site and the use of this Site (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Price Payment:

The price of products will be clearly stated on the Site at the time of order. We work very carefully to ensure the prices are always accurate and up to date. We accept payment on the Site and by phone using most major debit or credit cards. Please note that over the phone payments are only issued for orders under £200. In placing an order, you confirm that the card being used for payment is yours. If the issuer of your card refuses to authorise payment, we cannot accept your order and will not be held responsible for any non-deliveries and are not obligated to inform you of the reason of refusal. We cannot be held responsible for any charge from your card issuer or banking group incurred by you as a result of processing an order with your credit/debit card in accordance with your order.

Prices for products are quoted on our Site. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the Site include all value added taxes where applicable. Payment for all products must be made by any method detailed on the Site. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete; and

Terms of Sale

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our Site.

The Order Process:

No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;

(ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details;

(iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;

(iv) you will be transferred to the online payment system which will handle your payment;

(v) we will then send you an initial acknowledgement; and

(vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your record.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by prompting you to review the information you have submitted. You may correct those input errors before placing your order.

The only language in which we provide these terms of sale is English.

Risk Ownership:

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and

(b) receipt by us of full payment of all sums due in respect of the products including delivery charges.

Breaching These Terms:

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to the Site;

(d) block computers using your IP address from accessing the Site;

(e) contact your internet services provider and request that they block your access to the Site;

(f) bring court proceedings against you for breach of contract or otherwise; and/or

(g) suspend and/or delete your account with the Site.

Exclusion of Third-Party Rights:

These terms of use are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our Site, and supersede all previous agreements in respect of your use of this Site. These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Promotional Codes

Promotional codes are for transactions on www.lovebrand.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during a sale. The sum or percentage discount will be reduced from the order total excluding shipping costs. LOVE BRAND Co. reserves the right in its sole discretion to exclude any person from using any promotional code. These Rules are governed by the laws of England and Wales.

Updates:

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our Site from the date of the publication of the revised terms of use on our Site. Please check this page regularly to ensure you are familiar with the current version.

These terms do not affect your statutory rights as a consumer.

LOVE BRAND Co. Ltd is a company registered in England and Wales. The company Registration No.is 5940754, VAT number is 995773838 and registered office is 5 Park Walk, Chelsea, London, SW10 0AJ.

At LOVE BRAND Co., we are committed to providing you with a seamless and efficient shopping experience. Below, you will find important information about our shipping options, processing times, and delivery estimates.

Order Processing:

Orders Placed by 12:00 PM GMT: We aim to dispatch all orders placed before 12:00 PM GMT on business days on the same day, however, please note this is only guaranteed when choosing the Express Shipping service at checkout.
Orders Placed After 12:00 PM GMT: Orders placed after 12:00 PM GMT or on weekends will be processed on the following business day.

Please note that during peak periods, such as holidays or sales events, processing times may be slightly extended. We appreciate your understanding and patience.

Shipping Options:

1. Express Shipping

Same-day dispatch: Orders placed before 12:00 PM GMT will be dispatched on the same business day.

Delivery times:

EU: 2-3 business days
US: 3-5 business days
Rest of the World: 4-7 business days

2. Standard Shipping

Processing time: Standard Shipping orders may take an additional 1-2 business days to process before dispatch.

Delivery times (from placing the order):

UK: 3-5 business days
EU: 5-7 business days
US: 7-10 business days
Rest of the World: 10-14 business days

Shipping Costs:

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected. We strive to offer competitive rates on all shipping options.

Free shipping is offered on all orders over £300.

International Shipping, Duties & Taxes:

Europe (EU Countries): For orders sent to a shipping address within Europe, LOVE BRAND Co. covers the cost of customs, duties, and local taxes that may apply to the order.

United Kingdom (UK): For orders sent to a shipping address within the United Kingdom, LOVE BRAND Co. covers the cost of customs, duties, and local taxes that may apply to the order.

Rest of the World: For international orders outside of the EU and UK, any applicable customs, duties and taxes are the responsibility of the receiver. These charges will be calculated and collected at checkout, ensuring no additional payments are required upon delivery.

Delivery Issues:

While we make every effort to ensure timely delivery, please be aware that external factors such as shipping carrier delays, customs processing, or unforeseen circumstances may occasionally cause delays. If you encounter any issues with your delivery, please contact our customer support team, and we will assist you in resolving any concerns.

Change of Address:

Once an order has been placed and processed, we are unable to modify the delivery address. Please ensure that the address provided during checkout is accurate before finalising your order.

Contact Us:

If you have any questions or require further assistance, our customer support team is here to help. Please contact us at support@lovebrand.com, and we will respond as promptly as possible.

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