Returns Policy
Free Returns!
For items bought online you have 30 days from receipt of purchase in which to claim for a refund or exchange. For non sale items bought in store, you have 30 days from receipt of purchase in which to claim for a refund.
UK Returns
Returning orders to us is easy. Simply contact support via live chat or email and we'll make it happen.
Refund requests that comply with our full terms and conditions, will be made within 2-5 working days of receiving your return.
If you have any questions at all, please see our full terms or just give us a shout using our chat service (Monday – Friday 9.00 – 6.00 GMT) or call us +44 (0) 2073738338 or email us on support@lovebrand.com
International Returns
LOVE BRAND & Co. RETURNS
5 Park Walk
London, SW10 0AJ
United Kingdom
Please be sure to complete the simple returns form including your order number, and exchange or refund request. We recommend that you send your returns using a recorded service, keeping your proof of postage.
We recommend that you send your return using a recorded service, keeping your proof of postage. For items returned to the UK from overseas, the customer must pay for any shipping fees, taxes and duties applicable.
For International returns, we will refund the cost of the return delivery if your order is incorrect or faulty.
Refund requests that comply with our full terms and conditions, will be made within 2-5 working days of receiving your return.
Exchanges
For all exchange requests please contact our lovely customer service team, within 30 days from receiving your order, via support@lovebrand.com or via the live chat function at the bottom right corner of your screen.
If you have any questions at all, please see our full terms or just give us a shout using our chat service (Monday – Friday 9.00 – 6.00 GMT) or call us +44 (0) 2073738338 or email us at support@lovebrand.com.
