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The LOVE BRAND & Co. Privacy Policy | 2019

Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lovebrand.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In the context of electronic withdrawal, we process name, email address, and order number. The processing is carried out by our processor Revoq. Further information can be found in the Data Processing Agreement (DPA) at https://www.consumer-withdrawal.eu/dpa.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.

User may unsubscribe at any time by following the unsubscribe link in the footer of any newsletter correspondence from LOVE BRAND Co. Alternatively, if you have any problems, please email info@lovebrand.com.

Your Rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us by email or mail via the details at the END of this privacy policy.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is intended for individuals of all ages and the content displayed is suitable for such demographics.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@lovebrand.com or by mail using the details provided below:

Full name of our company is LOVE BRAND CO.

We are registered in England Wales under registration number 5940754

Our company VAT number is 995773838

Our registered address is 5 Park Walk, Chelsea, London, SW10 0AJ

Our Promise

LOVE BRAND Co. Ltd recognises environmental standards and places them at the core of our business practice. LOVE BRAND Co. aims to be as environmentally responsible as possible. LOVE BRAND Co. holds a 'Blue Butterfly' award by Positive Luxury. LOVE BRAND Co. promises to only manufacture with factories that adhere to the correct level ethical code of conduct.

LOVE BRAND Co. prides itself on excellence in both product and customer service, we always aim to look after all our customers to the highest possible standard. These Terms and Conditions are written to help customer’s use and purchase effectively at www.lovebrand.com. Goods supplied by this Site are supplied by LOVE BRAND Co. Ltd.

References to “we”, “us” and/or “our” throughout www.lovebrand.com (“the Site”) are to LOVE BRAND Co. Ltd. We reserve the right to modify these terms without notice to you.

Our Terms

These terms apply when you visit our Site without purchasing any product, when you use our Site for purchasing products or when you register with LOVE BRAND & Co.

Conduct & Intellectual Property Right

All information provided by you to us are true, accurate and up to date in all respects at all times. The Site will not be used by you for any unlawful purpose.

The Site will not be used to access other accounts or for any attempt to damage the Site or penetrate the Site security measures. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us.

You acknowledge and agree that the material and content contained on this Site is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Site is strictly prohibited. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

These terms of use govern your use of our website; by using our Site, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our Site.

If you register with our Site, we will ask you to expressly agree to these terms of use. Our website uses cookies. By using our Site and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

(a) republish material from this Site (including republication on another website);

(b) sell, rent or sub-license material from the Site;

(d) reproduce, duplicate, copy or otherwise exploit material on our Site for a commercial purpose;]

(e) edit or otherwise modify any material on the Site; or]

(f) redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation. You must not use our Site in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Site without our express written consent.

Products:

The Site is designed to make purchasing LOVE BRAND Co. products as easy as possible. We have taken great care that the products on the Site are described verbally and visually as accurately as possible. We ensure product images appearing on our Site are as near in colour as possible, although the colours on the website do depend on your computer screen resolution and adjustment. Each product is individually manufactured and may therefore vary slightly. We are unable to guarantee the product will be precisely as it appears on the Site.

The advertising of products on our Site constitutes an “invitation to treat” – not a contractual offer. The purchase of products via our Site will be subject to our terms. We will ask you to agree to our terms of sale each time you purchase a product or products via our Site.

Whilst we endeavour to ensure that the information on this Site is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the Site remains available or that the material on the Site is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this Site and the use of this Site (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Price Payment:

The price of products will be clearly stated on the Site at the time of order. We work very carefully to ensure the prices are always accurate and up to date. We accept payment on the Site and by phone using most major debit or credit cards. Please note that over the phone payments are only issued for orders under £200. In placing an order, you confirm that the card being used for payment is yours. If the issuer of your card refuses to authorise payment, we cannot accept your order and will not be held responsible for any non-deliveries and are not obligated to inform you of the reason of refusal. We cannot be held responsible for any charge from your card issuer or banking group incurred by you as a result of processing an order with your credit/debit card in accordance with your order.

Prices for products are quoted on our Site. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product. In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the Site include all value added taxes where applicable. Payment for all products must be made by any method detailed on the Site. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete; and

Terms of Sale

Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our Site.

The Order Process:

No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

(i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout;

(ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details;

(iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;

(iv) you will be transferred to the online payment system which will handle your payment;

(v) we will then send you an initial acknowledgement; and

(vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your record.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by prompting you to review the information you have submitted. You may correct those input errors before placing your order.

The only language in which we provide these terms of sale is English.

Risk Ownership:

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and

(b) receipt by us of full payment of all sums due in respect of the products including delivery charges.

Breaching These Terms:

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to the Site;

(d) block computers using your IP address from accessing the Site;

(e) contact your internet services provider and request that they block your access to the Site;

(f) bring court proceedings against you for breach of contract or otherwise; and/or

(g) suspend and/or delete your account with the Site.

Exclusion of Third-Party Rights:

These terms of use are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our Site, and supersede all previous agreements in respect of your use of this Site. These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Promotional Codes

Promotional codes are for transactions on www.lovebrand.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during a sale. The sum or percentage discount will be reduced from the order total excluding shipping costs. LOVE BRAND Co. reserves the right in its sole discretion to exclude any person from using any promotional code. These Rules are governed by the laws of England and Wales.

Updates:

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our Site from the date of the publication of the revised terms of use on our Site. Please check this page regularly to ensure you are familiar with the current version.

These terms do not affect your statutory rights as a consumer.

LOVE BRAND Co. Ltd is a company registered in England and Wales. The company Registration No.is 5940754, VAT number is 995773838 and registered office is 5 Park Walk, Chelsea, London, SW10 0AJ.

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