Returns Policy

Return Policy

For items bought online you have 30 days from receipt of purchase in which to claim for a refund.
For non sale items bought in store, you have 30 days from receipt of purchase in which to claim for a refund.
 
If the order is faulty, please let us know within 30 days of receipt of purchase.

Exchanges

For all exchange requests please contact our lovely customer service team via support@lovebrand.com or via the live chat function at the bottom right corner of your screen.
 

Returns

Returning orders to us is easy. Simply contact support via live chat or email and we'll make it happen.

Refund requests that comply with our full terms and conditions, will be made within 2-5 working days of receiving your return.

If you have any questions at all, please see our full terms or just give us a shout using our chat service (Monday – Friday 9.00 – 6.00 GMT) or call us +44 (0) 2073738338 or email us on support@lovebrand.com

International returns 

Before you return any products to us, please download your returns form and shipping label.

LOVE BRAND & Co. RETURNS

5 Park Walk
London, SW10 0AJ
United Kingdom 

Please be sure to complete the simple returns form including your order number, and exchange or refund request. We recommend that you send your returns using a recorded service, keeping your proof of postage.

We recommend that you send your return using a recorded service, keeping your proof of postage. For items returned to the UK from overseas, the customer must pay for any shipping fees, taxes and duties applicable.

For International returns, we will refund the cost of the return delivery if your order is incorrect or faulty.

Refund requests that comply with our full terms and conditions, will be made within 2-5 working days of receiving your return.

If you have any questions at all, please see our full terms or just give us a shout using our chat service (Monday – Friday 9.00 – 6.00 GMT) or call us +44 (0) 2073738338 or email us at support@lovebrand.com

Live well. Live green. Live with love.

At LOVE BRAND & Co. we believe in living well and living green. We love the good life and love the planet too and we believe one doesn’t have to cost the other. Giving back and sustainability is the message of love in LOVE BRAND & Co. Our loving ethos runs through everything we do. From how we make our clothes and operate as a company, to our commitment to helping wildlife and communities.

giving 2% back
to communities

LOVE BRAND & Co. is committed to donating 2% of our net revenue each year to charity, helping wild elephants and other endangered wildlife, as well as rural communities.

We donate 1% in funding to our wildlife conservation projects, as proud members of '1% For The Planet'. These are targeted cash donations, supporting select wildlife and environmental projects, protecting wild elephants and other endangered species and promoting human-wildlife coexistence.

Maximising our positive impact

We also donate 1% of our net revenue in Products In Kind to rural communities. We recognise the importance of local communities coexisting with wildlife. We proudly donate our products to support local families and as a gesture of thanks for their important role in ensuring a future for endangered wildlife.

Minimising our negative impact

At LOVE BRAND & Co. we are committed to reducing our carbon footprint and running our company as sustainably as possible. We are giving great thought and care to all areas of our business. The products themselves are designed to tread softly on the planet, made from the finest organic, recycled or plant-based fabrics...

"Irresistibly aesthetic and fiercely devoted to protecting earth's wildlife"

Roan Carr-Hartley
Sheldrick Wildlife Trust

“ Tusk is enormously grateful to Love Brand for its valuable and longstanding support.”

Charlie Mayhew
CEO Tusk Trust